Shipping policy

Shipping Policy

Welcome to Vivital Nutrition. This Shipping Policy explains how and when your orders are processed, shipped, and delivered. Please read it carefully before placing an order.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Orders placed after the daily cut-off time may be processed on the next business day.

Shipping Locations

We currently ship within the United Kingdom. At this time, we do not offer international shipping unless otherwise stated on our website.

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery method. Any applicable free-shipping thresholds will be clearly displayed on our website.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Please allow time for tracking updates to appear.

Delays and Carrier Issues

Vivital Nutrition is not responsible for delays caused by postal services, couriers, customs, weather conditions, or events beyond our control. We are also not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.

Lost or Missing Parcels

If your order appears to be lost or has not arrived within a reasonable timeframe, please contact us and we will investigate with the carrier. Replacement or refund decisions are made on a case-by-case basis.

Incorrect Delivery Information

It is your responsibility to ensure delivery details are accurate at the time of purchase. We cannot be held responsible for orders delivered to an incorrect address due to customer error.

Contact Us

If you have any questions regarding shipping or delivery, please contact us and our team will be happy to help.

Effective Date: 12-Sep-2025